Privacy
Delete your account & data
WAGOI lets you delete your account and your personal data at any time — directly from this page. No login required.
Request account deletion
Enter the email address linked to your WAGOI account. We'll send a confirmation link — click it within 24 hours and your account is permanently removed.
How it works
- Submit the form above. We email a confirmation link to the address you entered. If it isn't linked to a WAGOI account, no email is sent — and we don't reveal whether the address exists.
- Click the link within 24 hours. The link can only be used once. After 24 hours it expires and you'll need to submit the form again.
- Permanent deletion within 7 days. Your account, vehicles, trips, charging history and photos are erased from our systems. Your token balance is closed; token and subscription records are only kept in anonymised form where the law requires it (see below).
What gets deleted
- Profile data — name, email, photo, language, country.
- Connected vehicles, VINs, manufacturer tokens.
- Trips, charging sessions, locations, telemetry history.
- Achievements and streaks. Your token balance is closed and can no longer be used or restored.
- Push notification tokens and device identifiers.
What we keep, and for how long
Retained up to 12 months — anonymised
- Subscription, payment and token transaction records, anonymised so they can no longer be linked to you (legal accounting obligation under Maltese and EU law).
- A one-way hash of your email so the same address can't immediately re-signup to farm welcome bonuses.
Retained indefinitely — fully anonymous
- Aggregated, non-identifying product analytics that can't be traced back to you.
Need help?
If the form isn't working, or you want to delete the account of someone who has passed away, email privacy@wagoi.eu.
You can also read the full Privacy Policy.
An in-app “Delete account” button is available in Settings as well. Both routes follow the same retention rules.